Shipping & Returns
Shipping Times
At KCH Laser, we take pride in efficiently handling your orders. Here's what you can expect for shipping times across our range of products:
Wood Products: We strive to process your wood-related orders promptly. Our standard processing time for all wood products is 7-10 business days. If you've applied a discount code during checkout, kindly allow up to 14 business days for processing.
Custom Orders: If you're looking for something customized, we've got you covered. Custom orders will have shipping times communicated when we provide you with an estimate. We value your unique requirements and will keep you informed every step of the way.
Thank you for choosing KCH Laser for your crafting needs. We're dedicated to delivering exceptional products within the timelines that suit your preferences.
Returns
At KCH Laser, we specialize in crafting custom products tailored to your preferences. Given the unique nature of each item we create, we maintain a firm no-return policy across all our products. Your satisfaction is our utmost priority, and we're committed to crafting products that delight.
Damages - Missing Items - Wrong Items:
While we take every precaution to ensure the safe delivery of your order, unforeseen issues can sometimes arise. If you encounter any damages or discrepancies with your order, rest assured, we're here to assist you.
To initiate the resolution process, kindly fill out our quick claim form at: Claim Form Link. We're committed to promptly addressing the situation and making things right. Your satisfaction is important to us, and we're dedicated to ensuring a seamless experience with your order.