Shipping & Returns
All sales are final. We will not accept returns or exchanges and will not make exceptions to this policy.
If you experienced any damaged or missing items please contact us immediately. We will provide replacement items for verified damages and shortages.
To make a claim please email firstname.lastname@example.org
You must notify us within 24 hours of verified receipt of items. (Verified with tracking #)
You must include pictures of damaged item.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We do utilize drop shipping on some orders, those processing times are as follows:
Dixie Belle Paint – 3-5 Business Days – Does Not Include Weekends. FEDEX
- We do not ship to P.O. boxes or APO/FPO addresses
- We do not ship to Alaska or Hawaii
- We do not ship to internationally
- We do not process orders with special delivery notes
Standard processing time for wood cutouts, rounds, etc. is 5-7 business days. We process orders as quickly as possible and continue to increase our capacity to get them out even faster. We can't respond to "where's my order" emails.
SHIPMENT CONFIRMATION AND ORDER TRACKING
You will receive tracking information by email. You can track the status anytime by logging in to your account. Tracking information is available as soon as order is shipped.